💎 Persona Luxe – Refund & Exchange Policy

At Persona Luxe, customer satisfaction is important to us. Due to the nature of fragrances, cosmetics, and personal-use products, certain items are subject to hygiene and safety regulations. Please read our policy carefully before placing an order.

1. Inspired-by Fragrances, Dubai Perfumes & Cosmetics

For hygiene and safety reasons, we do not offer refunds or exchanges on:

• Inspired-by fragrances
• Dubai perfumes
• Cosmetics & beauty products

Exceptions

A store credit or replacement may be considered if:

• The item arrives faulty or damaged
• The incorrect item was received
• The product is unexpectedly out of stock

To qualify:

• Products must remain sealed and unused
• Claims must be submitted within 24 hours of delivery

Cosmetics Disclaimer

Please ensure you are not allergic to any ingredients before use. Patch testing is recommended where applicable.

For best product quality:

• Follow all storage instructions carefully
• Avoid sharing personal-use beauty products

2. 50% Money-Back Guarantee – Original Designer Fragrances

We offer a 7-day 50% money-back guarantee on eligible original designer fragrances purchased from our authentic fragrance collection.

Requirements

• The product must be unopened, unused, and sealed
• The fragrance must be returned in its original packaging
• Requests must be submitted within 7 days of delivery

Proof Required

Customers may be asked to provide:

• Photos of the product and packaging
• Visible batch codes
• A brief explanation for the return request

Return Process & Deductions

• All returns must be approved by our customer support team before being sent back
• A 50% restocking fee applies
• Original shipping, courier, and import-related costs are non-refundable

3. Consumer Protection Act (South Africa)

In accordance with the South African Consumer Protection Act, returns or replacements may be considered where:

• A product is faulty or damaged upon delivery
• The incorrect item was received
• The product does not match its description
• The product is unfit for its intended purpose

Please contact us within 24 hours of receiving your order.

Approved cases may qualify for:

• A replacement product
• Store credit
• A refund at the discretion of Persona Luxe

4. Stock Availability

In rare cases where an item becomes unavailable after purchase, we may:

• Offer a suitable replacement product
• Issue a store credit refund

5. Exchanges

Due to the personal-use nature of fragrances and cosmetics, exchanges are not permitted. Please ensure that you review your order carefully before completing checkout.

6. Contact Us

For assistance regarding refunds, damaged items, or order concerns, please contact our support team:

📧 support@personaluxe.co.za

✅ Quick Summary

Product Category	Refund / Exchange Policy
Inspired-by Fragrances	No refunds/exchanges; store credit only for faulty or out-of-stock items
Dubai Perfumes	No refunds/exchanges; store credit only for faulty or out-of-stock items
Cosmetics & Beauty	No refunds/exchanges; store credit only for faulty or out-of-stock items
Original Designer Fragrances	7-day 50% money-back guarantee on unopened items